Refund and Returns Policy

Returns Policy

1. If your product is damaged, defective, incorrect, or incomplete at the time of delivery, please raise a return request on Electronica.pk website. The return request must be raised within a day
2. For electronic appliance-related issues after usage or after the return policy period, please check if the product is covered under the seller warranty or brand warranty. For more information on warranty claims, please view our Warranty Policy.
3. For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.

Valid reasons to return an item

1. The delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2. The delivered product is incomplete (i.e. has missing items and/or accessories).
3. The delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
4. The delivered product does not match the product description or picture (i.e product not as advertised)
5. The delivered product does not fit. (i.e. size is unsuitable)

Conditions for Returns

1. The product must be unused, unworn, unwashed, and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered unworn.
2. The product must include the original tags, user manuals, warranty cards, freebies, invoices,s, and accessories.
3. The product must be returned in the original and undamaged manufacturer’s packaging/box. If the product was delivered in packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer’s packaging/box.

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refer table below)

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.

Pre-Paid Orders Failed/False Delivery Refund Grid: